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Claims

Making a Claim

In the unfortunate event where you do need to claim, there are things you can do to make sure that the claims process goes smoothly:

– Prevent any further damage where possible. We always recommend taking action to ensure that the damage is kept to a minimum
– Notify the police straight away if necessary, and make note of the attending officer’s name and ID number
– Do not accept liability. Your insurer will do this on your behalf once your claim is lodged, if they believe you are liable
– If a third party is involved, gather as much information as possible from them, including their contact details, and their insurance details if you are able to get this
– Gather contact names and details of witnesses if there are any
– Take photos of the damage, especially if you need to clean up or undertake emergency repairs to minimise the loss
– Keep any documents that help to prove the cost of your loss, such as receipts or invoices
– Keep the damaged items where possible, so a loss adjustor can view them
– Contact us as soon as you are able to, so we can arrange for the claim to get underway for you

Claim Forms:
Generally insurers will require a claim form to be completed before they will accept your claim. Just download the relevant claim form from the below options and send it in to us.

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