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*indicates a required field | Privacy
PRIVACY ACT 1993
This Act places restrictions and requirements on the way agencies collect, use, hold and store, disclose and give access to personal information.
A declaration complying with the Privacy Act 1993 will accompany any personal information that is collected for insurance purposes.
Data Projection and Confidentiality:
We will treat all information we hold about you as private and confidential, at all times. We will not disclose any information we hold about you to others except: (i) to the extent we are required to do so by law or a regulator; (ii) where it is necessary to do so in order to provide our services to you (which might involve us disclosing information which you consider confidential or sensitive to insurers); or (iii) at your request or with your consent. Under data projection law, you may have a right of access to some or all of the information we hold about you, or to have inaccurate information corrected. If you wish to exercise either of these rights, please contact us in writing.
You agree that we may (i) hold and process by computer or otherwise any information we hold about you in order to provide our services to you; (ii) hold and process such information for development and operational purposes; (iii) disclose to third parties certain anonymised or industry-wide statistics or other information which may include information relating to you; unless we have obtained your consent, information specific to you will not be revealed other than on an anonymised basis and as part of an industry or sector-wide comparison; and (iv) for the purposes of providing our services to you, for development or operational purposes, or for systems administration, transfer information we hold about you to any country – including countries outside the European Economic Area, which may not have comparable data protection laws.
Where you disclose personal data to us, including personal sensitive data, you will ensure that you obtain all necessary consents so that the personal data you provide to us can be lawfully used or disclosed by us in the manner and for the purposes anticipated by this Agreement.
We operate a paperless office system and/or hold documents on your behalf only in electronic or digitised format. In these circumstances, we may operate a policy of destroying hard copy documents that come into our possession for the purposes of providing our services to you.
Where this is the case, you recognise that we may only ever by able to provide you electronic or digitised versions of any document that we hold on your behalf.
You accept that to the extent that you wish us to destroy or expunge from our systems any electronic or digitised versions of documents held on your behalf, we will not be able to destroy such documents that have become incorporated onto our hard drives or any other system onto which data is stored only for the purposes of business continuity purposes or to comply with document retention requirements.
Office Hours
Our hours are 8.30am to 5.00pm, Monday to Friday.
We are closed all NZ public holidays and Canterbury Anniversary Day.
If you require assistance during our closed periods please call the office on 03 365 7171 and the answer message will give you contact options.